SmallBizGenius Analysis
Bootsphoto receives mixed feedback, with many customers praising the ease of use and print quality. However, significant concerns exist around delivery delays, color accuracy, and customer service responsiveness.
Category Breakdown
Scores based on analysis of 280 recent reviews
Ease of Use
8.0/10Many reviewers find the Bootsphoto website easy to use for uploading and ordering prints, albums, and personalized gifts. Customers appreciate the straightforward interface and simple ordering process, though some mention a slight learning curve with the album creation software.
22 reviews mention thisPrint Quality
7.0/10A significant number of reviewers are happy with the quality of the photos and products they receive. Many mention that the photos came out perfect and were of good quality, even when using screenshots from their phones.
20 reviews mention thisDelivery Issues
3.0/10Delivery delays are a recurring complaint, with many customers reporting that their orders arrived late, sometimes missing important dates. Some reviewers also mention a lack of communication regarding these delays.
18 reviews mention thisCustomer Service
4.0/10Several reviewers express dissatisfaction with Bootsphoto's customer service, citing a lack of response to inquiries about delayed orders. Some customers also report that in-store staff were unable to assist with online order issues.
8 reviews mention thisColor Accuracy
3.5/10A few reviewers report issues with color accuracy in their prints, noting that the colors were different from the originals or had a yellow/brown tint. This is a significant concern for those seeking accurate photo reproduction.
5 reviews mention thisPros & Cons
What Customers Love
"Easy to use the website to upload and order prints."
"Lovely quality photos, and a couple of them were just screenshots from my fairly basic phone."
"Ordered on a Saturday, despatched on Monday and received on Wednesday - excellent quality and price, wouldn’t use anyone else."
"Prices are very competitive and reasonable."
"The ability to chose a size of photo that other shops don’t offer, is the reason I chose Boots photo service."
Common Complaints
"It was supposed to take 2-3 working days. Now it’s going to take 10 days and be late for a major birthday with no warning that it was going to be late until well after the delivery date. Really poor."
"The photos arrived and the colour was dreadful. There was a yellowy brown film over all of them."
"I still have not received my photos from last order Will not use Boots again - poor service and no response to delay"
"The software does crash periodically so makes sense to save your album frequently as you go."
"However the packaging is very poor and the cover had 2 small dents"
Common Questions About Bootsphoto
Answers derived from customer review patterns
Is Bootsphoto legit and trustworthy?
Bootsphoto is a legitimate service offered by a well-known retailer, Boots. However, reviews indicate inconsistent service quality. While many customers are satisfied with the ease of use and print quality, a significant number report issues with delivery delays and color accuracy. Therefore, while Bootsphoto is a real service, its reliability for time-sensitive or color-critical projects is questionable.
Based on 45 reviewsDoes Bootsphoto have good customer service?
Customer service is a weak point for Bootsphoto, according to the analyzed reviews. Several customers report difficulty getting in touch with customer service representatives and a lack of response to inquiries about delayed orders. Some reviewers also mention that in-store staff are unable to assist with online order issues, further complicating the customer service experience. This suggests that Bootsphoto's customer service is not consistently helpful or responsive.
Based on 8 reviewsIs Bootsphoto worth it for small business?
Whether Bootsphoto is worth it for small businesses depends on their specific needs and risk tolerance. The service offers a user-friendly platform and generally good print quality, making it potentially suitable for creating promotional materials or personalized gifts. However, the reported issues with delivery delays and color accuracy pose a significant risk for time-sensitive projects or those requiring precise color reproduction. Small businesses should carefully weigh these factors before choosing Bootsphoto.
Based on 25 reviewsLooking for Something Different?
Compare Bootsphoto against 25 similar office & equipment options.
View Alternatives